Mental health problems are common – the most common of these is depression which will affect 1 in 4 people in the course of their life
There is stigma around mental health problems and this can prevent people seeking help
People generally don't know how to recognise mental health problems or what help is available
People with mental health problems may be unable to think clearly and may not realise they need help or that effective help is available. They may be in some distress and would benefit from the support of an individual with the awareness and confidence to respond calmly
Professional help is not always immediately available
In a mental health crisis situation, the helper's actions may determine how quickly the person gets appropriate professional help